PRIVACY POLICY
Effective Date: February 25, 2025
This Privacy Policy explains how Cal EDD Connect (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our website and any related services (collectively, the “Service”). By accessing or using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with these terms, please do not access the Site or use our Service.
This Privacy Policy explains how Cal EDD Connect (“Company,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your information when you use our website and any related services (collectively, the “Service”).
By accessing or using the Service, you consent to the data practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site or use our Service.
Personal Information
We may collect personal information such as:
- Your name
- Email address
- Phone number
- Payment information (processed securely through third-party payment processors)
Phone Numbers and SMS Communications
We collect your phone number when you register for our service. This is essential for our core functionality of making automated calls and connecting you with government agencies. We may also use your phone number to send SMS notifications related to your service status.
Usage Data
We automatically collect certain information about your use of the Service, such as:
- IP addresses
- Browser type
- Operating system
- Referring URLs
- Access times
- Pages viewed
Cookies and Similar Technologies
We use cookies, web beacons, and other tracking technologies to personalize and enhance your experience on our Service.
We use the information we collect for various purposes, including to:
- Provide, maintain, and improve the Service
- Personalize your experience
- Process payments and complete transactions
- Send administrative information (e.g., updates to our policies)
- Respond to inquiries and customer service requests
- Monitor and analyze usage and trends to improve user experience
- Detect, prevent, or investigate security breaches or fraud
Service Delivery
We primarily use your phone number to connect calls through our automated dialing service, which attempts to reach government agencies on your behalf.
Internal Analytics
We may analyze call attempt patterns to improve our auto-dial algorithms and enhance service efficiency.
SMS Communications
When you provide your phone number, you may opt into receiving SMS notifications about your call status and other service updates. These communications are service-related and directly connected to your use of our platform. We will not send marketing messages via SMS unless you explicitly opt in to such communications separately.
How We Collect and Store SMS Opt-in Data
We collect your phone number and SMS opt-in preferences when:
- You sign up for our service and provide explicit consent.
- You opt in via a form, text message, or another official channel.
- You interact with our automated dialing system for service-related purposes.
Your phone number and SMS preferences are securely stored in our database with encryption and access controls. We retain this information only for as long as necessary to provide our services or as required by law.
Your SMS opt-in data is used exclusively to:
- Send you service-related notifications about your call status
- Provide important updates about your account
- Maintain a record of your communication preferences
- Document compliance with communication regulations
Opt-in and Opt-out Process
You can opt out of SMS communications at any time by:
- Replying "STOP" to any of our text messages
- Emailing us at info@caleddconnect.com with your request
Even if you opt out of SMS communications, we will still need to use your phone number for our core service of connecting calls.
We may share your information in the following situations:
Service Providers
We share information with third-party vendors who perform services on our behalf, such as:
- Payment processing (e.g., Stripe)
- Telephony services (e.g., Twilio for placing calls)
- Data hosting and cloud services
Subcontractor Sharing Limitations
Information sharing with subcontractors is strictly limited to:
- Essential support services directly related to providing our service
- Customer service and technical support functions
- Service delivery infrastructure and operations
All subcontractors are bound by confidentiality agreements and are only permitted to use your information for the specific purposes of providing the contracted services. We do not permit subcontractors to use your data for their own marketing or business purposes.
Business Transfers
If we undergo a merger, acquisition, or other corporate restructuring, your information may be transferred as part of that transaction.
Legal Requirements
We may disclose your information when required by law or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.
No Third-Party Sharing
We do not sell your personal data to third parties for marketing or advertising purposes.
No Marketing Use of Opt-in Data
Information you provide when opting into our service, including your phone number and contact details, will not be shared with third parties for their marketing purposes. We only use this information to provide our service and communicate directly with you.
Third-Party Sharing Policy for SMS Data
We do not sell, rent, or share your SMS opt-in data with third parties for marketing or promotional purposes. Your phone number and SMS preferences will only be used to provide essential support services, including service notifications and account updates.
Our Service may contain links to third-party websites. We do not control and are not responsible for the privacy practices of these sites. We encourage you to review the privacy policies of every website you visit.
We retain your personal information for as long as needed to fulfill the purposes for which it was collected, or as otherwise required or permitted by law.
Data Retention Periods
- Phone Number: Retained indefinitely to help with re-attempts, user records, and to provide proof of service if needed.
- Logs: We keep non-audio logs (date/time, status) indefinitely or as required by business needs.
- Payment Information: Retained as required for accounting and legal purposes.
No Call Recording
We do not record or store audio content of calls. We only maintain basic call attempt logs, timestamps, and statuses (e.g., “Busy,” “Connected,” “Attempt #123”).
We have implemented reasonable security measures designed to protect the information we collect from unauthorized access, disclosure, alteration, or destruction. However, no method of data transmission or storage is 100% secure, and we cannot guarantee absolute security.
Data Security Measures
We implement commercially reasonable measures to secure your data, including:
- Encryption of sensitive information
- Secure hosting environments
- Access controls for systems and data
By using the Service, you acknowledge potential risks inherent in internet-based interactions.
SMS and Phone Number Data Storage
Your phone number and SMS preferences are securely stored in our database with encryption and access controls. We retain this information only for as long as necessary to provide our services or as required by law.
Our Service is not directed to individuals under the age of 13 (or the equivalent minimum age in other jurisdictions). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us so we can take steps to remove such information.
Depending on your jurisdiction, you may have certain rights regarding your personal information.
Your Rights May Include
- Access to your personal information
- Correction of inaccurate data
- Deletion of your information
- Objection to certain processing
- Data portability
Access/Deletion Requests
If you wish to request access to or deletion of your personal information from our database, contact info@caleddconnect.com. We will remove or anonymize it unless we are required by law or legitimate business reasons to keep it.
Data Protection Regulations
Depending on your location, you may have rights under various data protection regulations, including:
- California Consumer Privacy Act (CCPA): California residents have specific rights regarding their personal information, including the right to know what personal information is collected, disclosed, or sold.
- General Data Protection Regulation (GDPR): EU residents have rights including access, rectification, erasure, restriction of processing, data portability, and objection.
We comply with applicable data protection regulations and will respond to any requests to exercise your rights in accordance with these laws.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.” Your continued use of our Service after any modifications indicates your acceptance of the revised Privacy Policy.
If you have any questions about this Privacy Policy, please contact us at:
Email: info@caleddconnect.com